These Terms of Service (“Terms”) are an agreement between iFixAi Inc., a Delaware corporation at 2810 North Church Street, Wilmington, DE 19802, United States (“iFixAi,” “we,” “us” or “our”), and the organization or person that uses the Services (“you” or “your”).
You accept these Terms when you tick a box or click a button to agree to them, sign an Order Form that refers to them, or use the Hosted Services. If you use the Services on behalf of an organization, you confirm you're authorized to bind it, and “you” means that organization.
The Services are for business and professional use. You must be at least 18 years old to use them.
AI tools acting for you. You may connect an AI assistant or coding tool, for example through our MCP connector, that signs in, starts audits or otherwise uses the Services on your behalf. A person with authority must approve that connection. You are responsible for everything the tool does through your account as if you had done it yourself.
Our Privacy Policy explains how we handle personal information. Any Order Form you sign with us forms part of these Terms.
What iFixAi does. iFixAi is an independent auditing service for AI agents. It tests whether an Agent does the job it is meant to do, within the rules it is meant to follow, and shows you the evidence.
How an Audit works. We build a simulation environment from your Agent's definition (e.g. its AGENTS.md file), which you can review before any Audit runs; we send test inputs to your Agent at its endpoint, including adversarial inputs designed to test its rules and tool use; we record your Agent's replies and actions; and AI models we select, accessed through OpenRouter, review the results and we produce a Report.
Changes and new features. We regularly add, change and retire inspections and features. We will not materially reduce your paid Package's core functionality during a billing period you've paid for. Beta/preview/experimental features are provided as-is and aren't covered by any service commitment.
Support. We provide support by email at support@ifixai.ai. Dedicated support or service levels apply only if included in your Order Form.
Our Open-Source Software is licensed under the Apache License, Version 2.0, which governs your use of it and isn't limited by these Terms. That license does not give you any right to use the iFixAi name, logos or badge.
The Open-Source Software runs on your own infrastructure with your own AI model keys, and you are responsible for that use. By default it sends us limited, pseudonymous usage information, which you can switch off, as described in our Privacy Policy.
You sign in to the Hosted Services with a work account from a supported provider (Microsoft or Google) and must keep your information accurate and up to date.
We create a Workspace for your organization, usually based on your company email domain. Your organization owns its Workspace, and its administrators control who has access.
You are responsible for your Authorized Users, for keeping sign-in details and API keys secure, and for all activity in your Workspace. Tell us promptly at support@ifixai.ai if you suspect unauthorized access.
As between you and us, you own Customer Data and your Reports. You give us a limited, non-exclusive right to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services for you.
We do not use Customer Data to train AI models, and we do not sell Customer Data. After your subscription ends, you have 30 days to export your Reports, and we delete Customer Data from active systems within a further 30 days.
A Report is evidence of how your Agent behaved during a specific Audit, on a specific version, against a specific set of inspections. It is not a certification, a legal opinion, a guarantee of security, or a statement that your Agent complies with any law, regulation or standard.
Where a Report maps findings to frameworks such as the EU AI Act, NIST AI RMF, ISO/IEC 42001 or the OWASP Top 10 for LLM Applications, the mapping shows which controls a finding relates to — whether your Agent is compliant remains a decision for you and your advisers.
Findings are produced with the help of AI models, which can make mistakes, and no Audit can detect every problem. You may share your Reports with others as long as you share them in full, unaltered, and never present them as a certification.
The Growth, Enterprise and Agentic Enterprise Packages include the “Audited by iFixAi” badge (standard with Growth, gold with Enterprise/Agentic Enterprise). The Startup Package does not include a badge.
The badge means your Agent has been audited by iFixAi. It does not mean your Agent passed an Audit, is certified or compliant, or is endorsed by iFixAi. While your eligible subscription is active, you may display the badge for your Agent; don't alter it or use it for a different Agent.
You must not, and must not allow anyone else to:
We and our licensors own the Services, inspections, review methods, Report templates and software (other than the Open-Source Software) and the iFixAi name, logos and badge. During your subscription, we give you a non-exclusive, non-transferable right for your Authorized Users to use the Hosted Services for your business purposes. If you send us feedback, we may use it without restriction or payment to you.
Customer Data and your Reports are your Confidential Information; pricing and our non-public product/security information are ours. The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and share it only with those who need to know it under similar confidentiality duties. We will not make any of your Reports public without your permission.
The Services work with services we don't control — GitHub, Microsoft/Google sign-in, MCP clients, and the AI model providers we access through OpenRouter. Your use of those services is governed by their own terms.
For paid Packages, we warrant the Hosted Services will perform materially as described in the Documentation; if not, we'll use reasonable efforts to fix the problem or re-run the affected Audit, or refund prepaid fees for the remaining period if we can't. Except for that warranty, the Services, Reports and badges are provided “as is” and “as available,” and we don't warrant they'll be uninterrupted, error-free, or that Audits will identify every risk in your Agent.
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits/revenue/goodwill/data. Each party's total liability is capped at the greater of the fees paid in the preceding 12 months or US$100 (2x that amount for confidentiality/Customer Data breaches). These limits don't apply to your payment obligations, indemnification, breach of Sections 7.1/11, or gross negligence, fraud or willful misconduct. We are not liable for actions taken by your Agent, or costs it incurs, during an Audit.
You will defend us against third-party claims arising from Customer Data or your Agent (including unauthorized Audits), your breach of Sections 7/11, or misuse of a Report or badge. We will defend you against third-party IP-infringement claims about the Hosted Services as we provide them, subject to standard carve-outs (Customer Data, Open-Source Software, unauthorized modifications, free/promotional use).
These Terms apply until all your subscriptions end and you stop using the Services. You can cancel anytime, effective at the end of the current billing period. We may suspend the Hosted Services to prevent harm, for an Acceptable Use breach, or for non-payment, with notice where reasonably possible. Either party may terminate for an uncured material breach after 30 days' written notice.
When a subscription ends: your access ends, unpaid fees become due, and your permission to display the badge ends. Uninstall our GitHub App and revoke any credentials you gave us.
We may update these Terms; material changes are notified by email or in the Hosted Services at least 30 days before taking effect, applying from your next renewal for paid subscriptions. If you don't agree, you can cancel before the change applies to you.
These Terms are governed by the laws of the State of Delaware. Before going to court, each party will try to resolve a dispute informally for at least 30 days. The state and federal courts in Delaware have exclusive jurisdiction, and each party waives its right to a jury trial; claims may be brought only on an individual basis, not as a class or representative action.
You may not use the Services in violation of U.S. export control or sanctions laws. You confirm you're not located in a comprehensively-sanctioned country and are not on a U.S. government restricted-party list.
These Terms, your Order Form and our Privacy Policy are the entire agreement between us; conflicts are resolved in that order. Neither party may assign these Terms without consent, except to a successor in a merger/acquisition/sale. Notices go to legal@ifixai.ai (from you) or your account administrator/billing contact (from us). Neither party is liable for delays from events beyond its control. These Terms may be accepted electronically, and if any part is unenforceable, the rest remains in effect.
Program. If you provide your mobile phone number through our demo-booking or qualification forms, we may send you SMS text messages related to your demo booking, including confirmations, reminders and rescheduling notices, using our CRM and messaging platform, GoHighLevel. These are transactional messages tied to a specific action you took, not general marketing texts, and are governed by our separate Messaging Terms & Conditions, which are incorporated into and form part of these Terms.
Rates and carriers. Message and data rates may apply, depending on your mobile carrier and plan. Delivery may be delayed or unsuccessful for reasons outside our control, and carriers are not liable for delayed or undelivered messages.
Opt-out and help. You can opt out of SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any message, and you can get help by replying HELP to any message or contacting support@ifixai.ai.
Eligibility. This program is intended for individuals 18 years of age or older who are booking a demo in a business capacity.